Client Servicing Executive

2 days ago

Mumbai, India ShotFormats Digital Production pvt Ltd Full time

Shotformats Digital Productions Private Limited is a promising digital distribution and a new media company that develops innovative digital platforms, products, and content to service and reach audiences via varied digital distribution streams. The company's unique position in the market as an eager innovator and unremitting trendsetter has established new standards for the interminable scope of Digital Entertainment We are looking for a Client Servicing Executive
- Mumbai to manage our digital media business.
- Ensuring a positive and professional client service experience.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.

**Requirement**:

- 2-3 years of experience in client services, sales, or a similar role.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Willingness and the ability to travel to client locations, when required.
- Ability to keep updated on new developments in the field of client services.
- Excellent interpersonal and recordkeeping skills.

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 8657925595

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