Operations Expert

16 hours ago

Chennai Tamil Nadu, India NTT DATA Full time

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

**What awaits you/ Job Profile**

**Location : Bangalore and Chennai, Hybrid mode,Immediate to 10 Days Notice period**
- Implement operational strategies, policies, and procedures.
- Manage day-to-day operations to meet production targets.
- Enhance productivity, particularly in onPrem operations.
- Set up infrastructure monitoring and alerting systems and develop dashboards.
- Manage Microsoft IIS and batch jobs operations.
- Utilize initial Python experience for scripting and automation.
- Coach and support team professional growth.
- Support script troubleshooting and optimization.
- Manage updates from old to new infrastructure.
- Propose efficiency improvements.

**What should you bring along**
- 3-5 years experience in Operations Management, with strong leadership and organizational skills.
- Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
- Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
- Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
- Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.
- Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards.

**Must have technical skill**
- Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
- Operations experience in Payara on Linux
- Scripting and automation expertise for On Premise infrastructure.
- Infrastructure monitoring, alerting systems, and dashboards setup.
- Proficiency with Microsoft IIS and batch jobs.
- Experience with Oracle databases

**Good to have Technical skills**
- Reporting/Visualization tools like Tableau / Power BI.
- Basic experience with Python.
- Familiarity with cloud-based operations and DevOps practices.
- Experience with Java and GlassFish platform.
- Jira/Confluence

**About NTT DATA

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