Billing Executive

1 week ago


Kopar Khairane Navi Mumbai Maharashtra, India Kokilaben Dhirubhai Ambani Hospital Full time

Ensures smooth functioning of the health check department to the satisfaction of the customers.
- Prepares monthly reports pertaining to Health check up statistics and other relevant MIS data reports.
- Develops operational strategies, directed towards client satisfaction
- like providing special escorts, wheel chairs to patients who require those services, calling for Customer Service Officers for VIP Cliental, ensuring timely delivery of reports, strategies for reducing the overall patient waiting time, ensuring appointment slots availability, accommodating patients on special requests etc.
- Motivating staff to carry out routine activities and develop special skills for better customer service delivery, as well as, educating them about the time management, professional etiquette, communication skills, adaptability to organizational and operational changes etc.
- Interacting and communicating with the executives who undergo health check-up packages.
- Addressing Queries and Handling Complaints by the executives which may arise during the course of Health check up.
- Feedback and satisfaction level of clients is recorded and remedial action is taken.
- To be part of the Quality Improvement initiative and protocols of the organization.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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