Customer Support

4 days ago

Delhi Delhi, India The Science Of Good Health Full time

**Job Title: Nutrition Expert - Customer Support**

**Location**: Mahipalpur, Delhi
**Working Hours**: Monday to Saturday - 9:00 - 6:00 PM ( 2nd & 4th Saturday off )

**About Us**

At The Science Of Good Health, we are committed to promoting health and wellness through scientifically-backed supplements and nutritional solutions. Our products are designed to support people on their journey to optimal health. As we continue to grow, we are looking for a **Nutrition Expert** to join our customer support team and provide expert guidance to our customers.

**Role Overview**

**Key Responsibilities**

**Customer Support Management**
- Provide **clear, accurate, and helpful guidance** to customers on how our products can support their specific health goals.
- Troubleshoot customer concerns related to products, orders, and other service inquiries.
- **Follow up** with customers to ensure satisfaction and resolve any ongoing issues.

**Nutrition Expertise**
- Use your **nutrition knowledge** to advise customers on appropriate supplements based on their individual needs (weight loss, energy boost, immunity, etc.).
- Educate customers on the benefits, ingredients, and proper usage of various products.
- Stay updated on the latest research and trends in the **nutrition and wellness** space, particularly related to **dietary supplements**.

**Collaboration & Support**
- Work closely with the sales, product development, and marketing teams to ensure customer queries are answered accurately.
- Contribute to **creating FAQs, blog posts, and educational materials** for customers.
- Share insights from customer feedback to improve our product offerings and customer experience.

**Qualifications & Requirements**
- **Bachelor’s or Master’s degree** in **Nutrition**, **Dietetics**, or a related field.
- 2+ years of experience in **nutrition counseling**, **customer support**, or a similar role.
- Strong understanding of **dietary supplements**, **nutrition science**, and **wellness products**.
- Excellent **communication skills** (both written and verbal) with a customer-centric approach.
- Ability to **manage multiple customer inquiries** while maintaining a high level of accuracy and care.

**Preferred Skills**
- **Certifications in Nutrition**, Health Coaching, or related fields (e.g., Certified Nutrition Specialist, RDN, etc.)
- Previous experience with **e-commerce platforms** and handling online customer support.
- Ability to **work in a fast-paced environment** and manage customer expectations effectively.
- **Passion for wellness**, fitness, and maintaining a healthy lifestyle.

**What We Offer**
- Opportunity to be part of a growing brand in the health and wellness industry.
- Collaborative, innovative, and dynamic team environment.
- Competitive salary and benefits package.
- **Opportunities for professional growth** and development in the field of nutrition.

**To Apply**

**Subject**: _Application for Nutrition Expert - Customer Support_

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Speak with the employer**
+91 9546685064

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