Administrator, Euc Solutions Support

6 days ago

Pune, India Convera Full time

Administrator, EUC Solutions Support - Pune, India

Looking to develop new technology for a globally revered brand? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Convera as an EUC (End User Computing) Solutions Support Administrator.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence

As an EUC Solutions Support Administrator your responsibilities will include but not limited to:
- Assisting client’s day-to-day functionality and efficiency in a busy fast paced office responding to varying and fluctuating needs to reduce any downtime and enhance the user experience. For example, installation, configuration and/or maintenance of client hardware, software and the deployment of new technology releases, performing new PC installations, troubleshooting and repair.- Providing onsite and remote IT support for desktops, laptops, Macs, printers, peripherals, telephone systems, and cellular devices for Convera India.- Acting as liaison with other IT support team members to resolve requests/issues that affect multiple users in a timely manner and ensure proper documentation, notification, escalation tracking and follow up of all incidents and requests.- Building relationships and responding to customer requests effectively and communicating with them to address issues, ability to provide “white glove” support to VIPs.- Managing projects successfully on time and within budget

What we require:
- You must hold a bachelor’s degree and must be an excellent communicator.- It is essential that you have minimum of 2-3 years’ experience in a similar support role.- You will have the ability to work independently unsupervised and as a Team player, able to collaborate with other team members in other regions regularly to work to enhance the user experience.- Show attention to detail in maintaining the hardware inventory- Willing to learn new technologies to support the EUC Engineering team.- Build relationships with and act as hand and feet for network and server teams - be flexible to work out of hours when required- You will possess necessary skills to create process documents, videos & knowledgebase articles to enhance the user experience- Any experience with OKTA, Azure AD and Microsoft Intune, Service Now, Palo Alto, Crowdstrike, Bomgar, Bitlocker and Powershell would be highly desirable.

Join us, and let’s move money simply, securely, smartly

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-NV1

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