Supervisor - Claims - Noida, Up

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

**Primary Responsibilities**:

- Independently handles a team of 10 -15 associates. Formulates business and developmental goals for his team
- Drives the fulfillment of performance metrics
- Accurate and timely documentation of claims data
- Ensure accurate and timely delivery of data to Team Liaison
- Building and maintaining an effective Team environment
- Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
- Coordinate with the Team to identify process improvement opportunities.
- Monitor, measure and report Team performance metrics and implement Team incentive programs
- Identifying training needs for the team deliver and facilitate trainings.
- Provide updates to management on individual and group training results, therefore facilitating further improvement in training methodology / content / methods.
- Partner with leadership to promote department revenue and business objectives
- Analyze and identify error trends and opportunities for defect reduction
- Analyze and develop overall improvement plans (department and individual)
- Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company’s code of conduct
- Identifies trends and issues and recommend solutions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Graduate
- Total experience of at least 3+ years, with a minimum of 1+ years in the role of a Team Coach
- Effective communication skills both verbal and written to individuals
- Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
- Ability to be a Self -starter who can manage multiple priorities with minimum direction solutions
- Ability to Effectively organize and lead a team of people in cooperative processes to achieve shared outcomes
- Ability to lead a team in an operational environment

**Careers with Optum. **Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)