Core Operations, Srassc
2 weeks ago
Perform reconciliation oversight function for joint ventures based out of India. This is to be achieved by working closely with both joint ventures and various other onshore teams
**Key Responsibilities**:
- Acting as a point of contact for both JVs
- Serves as a Subject Matter Expertise from Captive standpoint
- Working closely with the US Recon team to support new clients on-boarding
- Monitor JV SLAs closely and flag for any non-adherence
- Identify & track JV errors and escalate to the JV Management
- Track all change request received from change management teams and ensure they are actioned from Recons prospective
- Ensure audit packets for clients are updated correctly by team and signed off
- Review the JV SOPs to ensure all the BAU activities performed by JV are captured
- Supports the preparation of SOPs, risk assessment and contingency planning
- Support change and process improvement initiatives working with the various impacted groups
- Provide with regular updates on activities and escalate issues timely
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