Customer Support/ Customer Care voice Process

2 days ago

Gurgaon, India Saaha HR Solutions Full time

**Customer Support/ Cutomer care Voice Process || No target || Work life balance (Only Graduates Can Apply, Max age require
- 34 Yrs) || Near Guragon Rajiv Chauk.**

Urgent requirement of **Customer Support Voice Process** - in Near Gurgaon Rajiv Chauk with one of the leading hospital in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.

**Job Purpose**:

- To ensure seamless Service Delivery and Customer Satisfaction.

**Key Responsibility: -**:

- Managing Customer support for diagnostic lab appointments/Support.
- Handling customer complaints and follow-ups.
- Handling calls - both inbound and outbound.
- Having knowledge of emergency codes to manage emergencies.
- Tracking and making recommendations for enhancing customer experience in the hospital.
- Helping in general hospital operations.
- Any other ad hoc duties related to hospital operations assigned by supervisor.

**Desired Skills**:

- Good communication skills - both verbal and written.
- Great interpersonal skills and team work ability.
- Good analytical skills and quick thinking.
- Dedication and passion to meet and exceed customer expectations - both internal and external.
- Positive, pro-active, motivated with “can-do” attitude.

**Technical Skills**:

- Should have knowledge to work on Computer.
- Good communication skills - both verbal and written

**Environment**:

- Work life balance. Transparency.

**Salary**: ₹252,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

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