Salesforce Administration

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people _love_ to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

**_
Interviewer:_**
- How will you continuously improve this critical infrastructure platform in ways that improve efficiency and visibility of key information across our company?_

**Salesforce Admin**:

- I will immerse myself in the myKaarma Production System (MPS) and learn how to execute change using this system. It is my understanding that MPS is based on the Toyota Production System (TPS). One of the first things I will do is live the customer-focused_I understand_ core value and practice Genchi Genbutsu. I will ask to join a few training sessions for our Dealers and also staff the support phone lines for some time till I feel I understand why our end-customers buy our products and why they are so loyal. I fundamentally believe that once I have a good understanding of how we improve the operations of our customers and how we operate as an organization, I will be well positioned to help us continuously improve._

**Role Description**:
**The Salesforce Administrator will be responsible for the following**:

- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
- Gather detailed requests for improvements or changes to the system and implement these changes as appropriate
- Automate processes using Salesforce tools such as process builder, flow automation, vand alidation rules.
- Manage and support Salesforce integrations
- Stay current with the development and release of Salesforce’s capability roadmap and how best to use new features to solve myKaarma’s business challenges.
- Document customizations made in Salesforce.
- Handle ticket requests through a queue and be able to prioritize what you're working on to minimize escalations
- Create and administer training to existing or new users/groups and provide one-to-one training to end users on an on‐going basis.
- Create new reporting capabilities and respond to ad hoc reporting requests as needed.

**Skills and Qualifications**:

- Strong Salesforce product knowledge and at least 3-5 years of hands-on Salesforce administration experience with Sales Cloud and Service Cloud
- Strong knowledge of Salesforce configuration, Apex, Visualforce, Lightning components, and web services.
- Demonstrated track record of exercising independent judgment on small and medium-sized projects and/or leading key components of larger projects
- Passionate about the use of data and technology to achieve positive business outcomes

**Requirements**:
Must work at least 6 hours overlapping with US working hours M, T, TH

Travel required to US 1 or 2 times per year

**We Offer**:

- A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data driven decision making.
- We offer a mix of office/work-from-home with a core focus on “getting the job done”
- ** Competitive** salary
- No-Limit Vacation policy: We** don’t count** your leaves and vacations
- ** Equity** potential
- A diverse, relaxed, results-oriented workplace with smart, friendly colleagues and a **ping-pong**table
- Unlimited **snacks**:

- )
- Fun **outings**customer-focused