Customer Care Executive

5 hours ago

Saharanpur, India Edunext Technologies Pvt Ltd Full time

Roles & Responsibilities for Technical Support Executive:
- Connecting with the clients and resolving their queries on call, remote desk etc.
- Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity.
- Helps in designing and implementing successful software implementation.
- Keep tracking the user tickets and resolutions.
- Coordinate with the Development team incase of any new feature is required.

Skills Required:

- Excellent problem solving and troubleshooting skills.
- Excellent communication skills.
- Must have problem solving and process improving mindset.
- Have basic knowledge of programming skills.
- Must have excellent knowledge of Microsoft Office (Word, Excel, etc.)

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Ability to commute/relocate:

- Saharanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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