Customer Care Advisor Iii

2 weeks ago

Mumbai Maharashtra, India Cathay Pacific Full time

CCD - Customer Care
- Mumbai, India
- Cathay Pacific
- Application Deadline
31 Oct 2024

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go

Cathay Pacific has been recognized as a Great place to work in India.

Role Introduction

The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities
- Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
- Recommend travel products, fares and services and provide new booking support to customers.
- Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
- Capture every sales opportunity to improve revenue generations.

**Requirements**:

- Good command of written and spoken English and core market language (if applicable)
- Customer service oriented attitude
- Great communication, listening and problem solving skills
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
- Willing to work on shifts

**Benefits**:
Personal & Application Information

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

  • Customer Care Advisor Iii

    6 days ago

    Mumbai, Maharashtra, India Cathay Pacific Full time

    CCD - Customer Care - Mumbai, India - Cathay Pacific - Application Deadline 31 Dec 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from...

  • Customer Care Advisor III

    2 weeks ago

    Mumbai Metropolitan Region, India Cathay Pacific Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionLet your passion fly We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and...

  • Customer Success Operations Coordinator

    5 days ago

    Mumbai, Maharashtra, India Forbes Advisor Full time

    **Company Description** Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist - and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed...

  • International Customer Care Advisor

    7 days ago

    Mumbai, India Vibrantzz Management Services Full time

    Urgent Hiring for International Customer Care Advisor. Openings for US and UK based process. Job location: Malad, Andheri, Thane and Airoli. Minimum Qualification: HSC / GRADUATE. GRADUATE Freshers as well as HSC with Minimum 6 months of experience can apply. Salary up to 34k depending on your last drawn and your experience. Freshers Salary starts from...

  • Beauty Advisor

    4 days ago

    Mumbai, Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time

    **Profile** - Beauty Advisor ( Personal Care ) **Experience**: - 1 - 5 Years - Must having experience as beauty advisor - Must having good Communication - Presentable - Store Sales **Qualification** - Graduate **Location** - Church gate / Palladium - Mumbai **Key Responsibilities -** - Greeting customers upon their arrival - To help clients feel...

  • Customer Service Advisor

    1 week ago

    Powai, Mumbai, Maharashtra, India Morya Luxury Car Care Full time

    Job Description: Looking for a Car Service Advisor to handle customer vehicle servicing needs. **Responsibilities**: Talk to customers and understand vehicle issues Make job cards and give service estimates Coordinate with workshop technicians Keep customers updated and ensure timely delivery Upsell additional services when...

  • Specialty Care Advisor

    5 days ago

    Mumbai, Maharashtra, India Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Platinum Care Advisor

    3 weeks ago

    Mumbai, India Livlong 365 Full time

    We're Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager) Location: Thane Experience: 3+ Years Industry: Healthcare / Pharma / Wellness / Hospitality Type: Full-Time | Field Role | Client-Facing About the Role: Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, you’ll be...

  • Platinum care advisor

    3 weeks ago

    Mumbai, India Livlong 365 Full time

    We're Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager)Location: ThaneExperience: 3+ YearsIndustry: Healthcare / Pharma / Wellness / HospitalityType: Full-Time | Field Role | Client-FacingAbout the Role:Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, you’ll be the...

  • Patient Care Advisor

    1 week ago

    Mumbai, India Caregiver Saathi Foundation Full time

    Role & Responsibilities: 1. Coordination and Matching: - Act as the primary point of contact for assigned families seeking care attendants. Skillfully match care attendants with families based on specific needs, preferences, and compatibility. 2. Supervision and Periodic Checks: - Conduct regular check-ins with families to ensure satisfaction and address...