Front Desk Receptionist

2 weeks ago

Ayodhya, India Hotel The Raghavas Full time

### Job Description: Experienced Front Desk Receptionist

*Position:* Front Desk Receptionist

*Location:* Hotel The Raghavas, Ayodhya

*Reports To:* Front Office Manager

*Employment Type:* Full-Time

*About Us:*

Hotel The Raghavas' is committed to providing exceptional service to our guests while creating a welcoming atmosphere. We are seeking an experienced Front Desk Receptionist who is knowledgeable in channel management, OTA platforms, and social media advertising to join our dynamic team.

*Key Responsibilities:*

1. *Guest Reception:*
- Welcome and check in guests with a warm and friendly demeanor.
- Manage guest inquiries and concerns efficiently and professionally.

2. *Reservations Management:*
- Utilize channel manager and OTA platforms to oversee bookings and reservations.
- Ensure accuracy of guest information and reservation details.
- Coordinate with housekeeping and maintenance to prepare for guest arrivals.

3. *Social Media and Marketing:*
- Assist in creating and managing social media advertising campaigns to enhance visibility and attract guests.
- Collaborate with the marketing team to develop promotional content and strategies.

4. *Administrative Support:*
- Maintain accurate records of guest accounts and transactions.
- Process payments and manage cash handling duties.

5. *Customer Service:*
- Provide exceptional service to enhance guest experience, addressing any issues that arise.
- Offer information on local attractions, dining options, and hotel amenities.

6. *Team Collaboration:*
- Work closely with other departments to ensure smooth operations.
- Participate in team meetings and contribute to improving guest services.

*Qualifications:*
- Proven experience as a front desk receptionist or in a similar role.
- Strong understanding of channel management and OTA platforms.
- Knowledge of social media marketing and advertisement campaigning.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and hotel management software.
- Ability to multitask and work in a fast-paced environment.
- High attention to detail and strong organizational skills.

*Preferred Skills:*
- Familiarity with local area attractions and amenities.
- Bilingual or multilingual capabilities are a plus.

*What We Offer:*
- Competitive salary.
- Opportunities for professional development and growth.
- A positive and collaborative work environment.

If you are passionate about delivering outstanding service and have the skills to contribute to our success, we would love to hear from you

*Application Process:*

**Job Types**: Full-time, Permanent

Pay: ₹8,708.04 - ₹24,820.26 per month

**Experience**:

- Hotel: 2 years (required)

Work Location: In person

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