Clerical

7 days ago

Chennai, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility
**Job Description**:

- Client Processing - S3 Provides quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Under direct supervision, performs routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the right system.
- Enters data, keying information from checks, interpreting payee information and transcribing into on-line system.
- Begins monitoring exceptions. May interact with record keepers to verify that client records are in sync with the fund company or another custodian.
- Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Responds to client inquiries, escalating non-standard issues to a Team Lead. May communicate with an external third party to research inquiries.
- Investigates and corrects errors in company records and client accounts.
- Accurately opens and updates accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge, market nuances and requirements and technical assistance, as necessary. No direct reports.
- Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- years of total work experience preferred.
- Experience in brokerage processing preferred.

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