Associate Sme

22 hours ago

Pune, India Microland Full time

Additional details

**Level**
- P3**Requirement location**
- India - Pune**Number of Position**
- 1**Employment type**
- ML**Cluster/Group**
- Microland Delivery**Business Unit**
- EMEA**Department**
- Collaboration - Tech Ops**Job Description**:
Required Skill
Technology - Collaboration and Messaging Roles|Skype Administrator
Technology - Unified Communications Platforms|Microsoft
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
Minimum Qualification - Any Graduate
Designation - Associate SME - Collaboration
Band / Sub Band - P3A
Years of experience - 5 to 7 years for P3A & 7 to 9 years for P3B & 8 to 11 years for P3C
Technical Primary Skills
Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019
Administration of Office 365
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
â¬20’01
Unified Communication & Collaboration
In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
In-depth hands-on experience on Microsoft 365

LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
Authentication protocols

End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
OneDrive/BOX desktop sync
Offline and Online archive management

PowerShell
Advanced PowerShell scripting knowledge
Functional Primary Skills
Messaging Subject Matter Expertâ¬20"21s primary responsibility is to provide support to an organizationâ¬20"21s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication & Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2
Technical Secondary Skills
N/A
Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345
Microsoft 365 Certified: Messaging Administrator Associate - MS-203
Certification Requirement - Mandatory - Anyone

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