Tele Caller Executive

2 weeks ago

Kalinga Nagar Bhubaneswar Orissa, India Rita Automobiles Full time

**About Us**

We are a leading name in the automobile industry, known for delivering outstanding customer service and innovative automotive solutions. We are looking for a proactive and customer-focused **Customer Relationship Officer (CRO)** to manage client interactions and enhance customer satisfaction.

**Key Responsibilities**
- Serve as the main point of contact for customers before, during, and after the sales process
- Ensure excellent customer service by handling inquiries, complaints, and follow-ups
- Maintain and update the customer database (CRM) regularly
- Coordinate test drives, service appointments, and vehicle delivery
- Assist in resolving customer concerns promptly and professionally
- Conduct regular follow-ups to ensure post-sale satisfaction
- Promote after-sales services, AMC plans, and service reminders
- Collaborate with sales, service, and finance teams to ensure seamless customer experience
- Monitor customer feedback and suggest improvements to management

**Requirements**:

- Bachelor's degree in Science/commerce/arts or related field
- 0-1 years of experience in customer service
- Excellent communication and interpersonal skills
- Customer-centric attitude with a problem-solving mindset
- Proficiency in MS Office and CRM tools
- Ability to multitask and handle a high-pressure environment
- Fluent in English/Hindi and Odia language

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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