Audit Coordinator, Member Operations Transactional
5 days ago
Overview:
**The role**:
Lead high-level audits for global functions in GBS. Measure and document audit information for accuracy and compliance with SLA turnaround time.
**How you would contribute**:
- Serve as a focal point for the audit department for orders and refunds, and record processes if needed.
- Manage strategies and passionate about the improvement of Global Audit through technology and innovation.
- Report and control the audits processed.
- Seek and successfully implement process improvements.
- Advance promptly to the Global Audit Management team any financial deficiencies and/or high-level cases.
- Support company and department projects from beginning to end.
- Establish and uphold positive relationships with key customers to foster understanding.
- Be responsible for communicating and training the team with departmental updates or changes.
**What’s special about the team**:
The Audit Coordinator collaborates with GBS Member Operations Management, looking for re-skilling and/or upskilling opportunities for the staff, aligned with GBS model evolution. Innovation and change openness are key indicators of the succession planning that this position will collaborate to establish.
**Skills and background required to be successful**:
- Excellent communication, analytical, and problem-solving skills, with a courteous manner internally and externally, at all levels and across diverse cultures.
- Proficient in English - written and verbal communication.
- Advanced knowledge of the Marketing Plan.
- Customer-centric, deadline-conscious, and results-focused.
- Ability to adapt as the external and internal environment evolves.
- High degree of flexibility to function under various timelines while maintaining a positive and professional demeanor.
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Experience as an auditor, trainer, representative (OA, R&R, MC, Records).
- At least 1 year of experience in an audit position.
- Proven ability to support and motivate peers without formal authority.
**Education**:
- Bachelor’s degree or equivalent experience.
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