Pharma Customer Support

1 week ago

Dahisar Mumbai Maharashtra, India MAVEN SOURCES BUSINESS SOLUTION Full time

Job Title: Customer Support Executive

Location: Dahisar East

Experience: 1 or 2 year

**Responsibilities**:

- Address customer inquiries, concerns, and issues promptly and professionally.
- Demonstrate in-depth product knowledge to assist customers effectively.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Ensure timely and accurate documentation of customer interactions and resolutions.
- Continuously strive to improve customer satisfaction by identifying trends and proposing proactive solutions.
- Assist in the development and maintenance of customer support resources, such as FAQs and knowledge base articles.
- Participate in training sessions to stay updated on product features and industry trends.
- Escalate unresolved issues to appropriate teams and follow up to ensure resolution.

**Requirements**:

- Proven 1 or 2 years of experience as a Customer Support Executive or similar role.
- Strong communication skills, both written and verbal.
- Exceptional problem-solving abilities and attention to detail.
- Ability to empathize with customers and provide personalized support.
- Proficient in using customer support software and tools.
- Demonstrated ability to work well in a team environment.
- Familiarity with Pharma industry is a plus.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Pharma Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Dahisar, Mumbai, Maharashtra (required)

Ability to Relocate:

- Dahisar, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8897249329

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