Receptionist

23 hours ago

Bandra Mumbai Maharashtra, India Dermashrine Full time

Job Description: Clinic Receptionist

Position Title: Clinic Receptionist

Location: Dermashrine

Department: Front Desk/Reception

Reports To: Doctor

Job Summary:
The Clinic Receptionist is the first point of contact for patients and visitors in a healthcare setting. This role is responsible for managing the front desk, ensuring a welcoming environment, handling patient inquiries, scheduling appointments, and performing administrative tasks to support the efficient operation of the clinic.

Key Responsibilities:
Greet Patients and Visitors: Welcome patients and visitors warmly as they enter the clinic, ensuring a positive first impression.

Patient Registration: Assist patients with the registration process, including gathering personal, insurance, and medical information, and entering this data into the clinic’s management system.

Phone Management: Answer and direct incoming phone calls, respond to inquiries, and take detailed messages when necessary.

Insurance Verification: Verify patient insurance information prior to appointments and communicate coverage details to patients as needed.

Billing and Payments: Collect co-pays, process payments, and provide receipts to patients. Assist with billing inquiries and discrepancies.

Maintain Patient Records: Ensure patient information is up to date and maintain confidentiality in compliance with HIPAA regulations.

Manage Waiting Area: Ensure the waiting area is clean, organized, and comfortable for patients and visitors.

Coordinate with Medical Staff: Communicate patient arrival and appointment updates to medical staff promptly.

Office Support: Assist with administrative tasks such as filing, scanning, copying documents, and maintaining office supplies.

Handle Emergencies: Recognize urgent situations and communicate immediately with the appropriate medical personnel.

Other Duties as Assigned: Participate in other tasks as required to support clinic operations.

Qualifications:
Education: High school diploma or equivalent required; additional education in healthcare administration is a plus.

Experience: Prior experience in a medical office, customer service, or reception role preferred.

**Skills**:Excellent communication and interpersonal skills.

Proficient in Microsoft Office (Word, Excel) and experience with electronic health records (EHR) systems.

Ability to multitask and prioritize in a fast-paced environment.

Strong organizational skills and attention to detail.

Ability to maintain professionalism and confidentiality.

Working Conditions:
Full-time based on clinic hours.

May require working evenings, weekends, or holidays depending on clinic hours.

Pay: ₹14,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 2 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 01/11/2024

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