Associate - Catalog Italy

1 day ago

India ADCI - Tamil Nadu Full time

Job summary

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The primary role is to create and enhance retail selection on the worldwide Amazon online catalog.

The Italian Catalog Associate is the entry level role in the RBS organization. In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Core Responsibilities
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
- Ability to work overtime as required by business
- Maintain records of day-to-day work by updating trackers to reflect work done
- If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
- Interacting and coordinating with vendors/buyers to accurately reflect the Italian Amazon catalog for price, product details and other product-related information
- Flexible with working shifts, including night shifts (US hours, if required).
- Willingness to take initiatives & responsibilities including working outside of the "standard" work day

Strong written and verbal communication - Strong business communication skills - ability to communicate with internal/external stakeholders clearly and concisely - MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided - Strong analytical skills - Ability to do high school level arithmetic - Familiarity with navigating the internet - research techniques on the internet and finding required information quickly

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