Billing Executive

5 days ago


Surat Gujarat, India Yanolja Cloud Solution Full time

**Organizational Overview**:

- Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
- With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
- We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

**Profile Overview**:

- We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions.
- If you have strong analytical skills, attention to detail, and a customer-centric mindset, we’d love to hear from you

**Key Responsibilities**:

- Investigate and resolve billing disputes, ensuring accurate resolutions.
- Process subscription updates, cancellations, and refunds as per company policies.
- Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues.
- Monitor automated billing systems and escalate any discrepancies.
- Assist customers with payment failures and guide them on available payment options.
- Ensure compliance with company policies and industry regulations.

**Top Components Required for this profile**:
**Billing & Customer Support Experience**
- 1-3 years of experience in billing support, finance, or customer service.
- Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes.

**Strong Communication Skills**
- Excellent written and verbal communication in English.

**Technical Proficiency with Billing Tools**
- Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems.
- Comfortable troubleshooting billing issues using digital tools and systems.

**Analytical & Detail-Oriented Approach**
- Strong analytical mindset to investigate and resolve discrepancies.
- High attention to detail for accurate processing and compliance.

**Skills & Qualifications**:

- Experience: [1-3] years in billing support, finance, or customer service.
- Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus.
- Communication: Strong verbal and written communication skills in English.
- Adaptability: Comfortable working independently during night shifts.


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