Operations Team Member-rl Operations-rpc Operations

1 week ago

Mumbai, India Kotak Mahindra Full time

Job Role:
Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc

Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors.

Ensure TAT for all the activities & experience in leading a team operations.

To handle escalations in operations.

Reconciliation of processing data on a day-to-day basis.

Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues.

Continuously work on improvements & error reduction thru regular analysis.

Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc.

Take up any other assignments as conveyed by seniors from time to time.

Very good command on MS-office (Word, Excel, PowerPoint, etc.)

Should have built and worked on SOP’s, BRD, and operational risk matrices for the team

Excellent project, analytical, execution skills & effective communication skills

Should be able to drive efficiency and an error free ops organization.

Job Requirements:
Be flexible to the work timings as the role demands.

Should be fast and accurate with excellent written and oral communication skills.

Should be a strong team player and demonstrate excellent team work.

High commitment to work

Willingness to work late hours /work in staggered working arrangement, in case the same is required.

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