Coustomer Care Executive

5 days ago

Bandra Mumbai Maharashtra, India Okie placement services private limited Full time

A telesales representative, also known as a telemarketer or call center representative, is responsible for generating sales and donations over the phone. Their responsibilities include: Making contact: Reaching out to potential and existing customers through cold calls Presenting products: Using scripts to introduce products and services, and demonstrating how they can meet customer needs Answering questions: Answering questions about products or the company Closing sales: Asking questions to understand customer requirements and close sales Updating records: Maintaining and updating customer information in a database Following up: Following up on calls and sales, and initiating repeated orders Handling grievances: Handling grievances to preserve the company's reputation Keeping records: Keeping detailed records of all calls and sales Preparing reports: Preparing sales reports and comparing competitors' offers Liaising with other departments: Directing prospects to the field sales team or other departments as needed Keeping up with trends: Being aware of the latest industry trends

**Job Types**: Full-time, Permanent

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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