Customer Care Executive

2 days ago

Naraina Ind Area Delhi Delhi, India LNC Enterprises Full time

**Key Responsibilities**:
Provide accurate and timely information to customers regarding products, services, and policies.
Address and resolve customer concerns, complaints, and issues in a professional and efficient manner.

**Problem Resolution**:Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
Collaborate with other departments to resolve complex customer issues and escalations.
Ensure a high level of customer satisfaction through proactive communication and follow-up.

**Product Knowledge**:Develop and maintain a deep understanding of the company's products and services.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.

**Documentation**:Document customer interactions and resolutions in a clear and concise manner.
Maintain accurate and up-to-date customer records in the company database.

**Communication Skills**:Communicate effectively and professionally with customers, both verbally and in writing.
Provide clear and concise information to customers, avoiding technical jargon.

**Team Collaboration**:Collaborate with other team members to share knowledge and improve overall customer service processes.
Provide feedback to management on customer concerns and potential improvements.

**Qualifications**:

- 12th or equivalent; Bachelor's degree preferred.
- Proven experience in a customer service role, with a track record of achieving customer satisfaction goals.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and diffuse customer tension.
- Familiarity with CRM software and customer service tools is a plus.

**Benefits**:

- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Naraina Ind. Area, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 7703987136

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