Gold Loan Officer

22 hours ago

Chennai, India HNM Solutions Full time

**Job ID: HNMJD3292**:
**Role: Gold Loan Officer**

**Location: Palakkad, Ahmedabad, South Kerela, East and West Godhwari, Goa, Chennai, Madhurai, Coiambatore**

**Experience: 3 To 5 Yrs**

**Description**:
**Job Purpose**:

- To ensure quality of customer service, gold collateral / asset quality & Process adherence, there by achieving growth the objectives of the organization.
- 1. Customer service - TAT for servicing a client
- 2.Client retention - to reduce attrition,
- 3. Cross sales - to growportfolio size

**Functional Responsibilities**:

- To conduct valuation and verification of gold ornaments with respectto weight, purity & Detect spurious, low purity gold and frauds tomitigate the risk.
- Ensure that proper KYC and other prescribed documentation process isfollowed before and after the disbursement of loan
- Adhere the Policy, Process & other guidelines of the bank. Improvethe existing process to overcome the probable risk.
- Maintaining the TAT in the timely disbursement of Gold loan.
- Retention of customers / portfolio by meaningful engagement time totime.
- Secure safe room operations, security measures, day to day workingof branch.
- Follow up with the customer for timely interest collection,repayment and reduce NPA to zero.
- Compliance of internal audit matters. Close the issues pointed outin in audit with in the TAT.
- Cross Sell of other products / services of the bank.
- Maintain liaison with Gold loan department/ Departments in Zonal/Head Office for speedy resolution of problems faced by branch.
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire

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