Cce (Customer Care Executive)

2 weeks ago

Jaipur, India Kuber Box Full time

Responsibilities:

- Answer calls professionally to provide information about products and services or obtain details of complaints.
- Analyze customers' individual needs & issues to address them effectively and on time.
- Offer ideas and insights to customers as a means of helping to improve their overall experience.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Take general feedback from customers in order to help build a better product or develop a new service or policy.
- Investigate customers' issues, and troubleshoot them effectively.
- Document recurring issues and create SOPs to overcome them in the future.
- Pass on feedback to the managers on important issues
- Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions, that are taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

**Requirements**:

- Strong English communication is a must
- A qualified graduate from any stream of studies
- Excellent computer & internet knowledge
- Hands-on MS office experience
- Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
- Excellent written and oral language skills
- You were born a multi-tasker

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 2 years (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7014884032

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