Field Collection Executive

4 days ago

Bengaluru, India Dreammithra pvt ltd Full time

**This is a Field Ops role for performing collections and customer onboarding activities entailed below**:
**CUSTOMER ONBOARDING**
**- In-person field visits to customer locations-interacting with and gathering relevant information**
**- Filling detailed feedback on customer interaction, tracing and capturing accurate addresses**
**- Responsibly driving interaction and representing the company as the first touchpoint**
**- Interact politely with the customer, treating them with respect and consideration for address verification process**
**- Interact with customer’s family members or relatives in case customer is not available at address to capture additional details**
**- Ensure adherence to defined SOP for each customer visit**

**COLLECTIONS (LOAN RECOVERY)**
**- Follow-up with default customer for recovery of over-due amount as per the allocation**
**- Ensure that Customer is treated well during the Overdue Follow up**
**- Motivate the customers to make on time repayment**
**- Trace out the absconded default customers and initiate recovery process**
**- Ensure that collection process and legal guidelines to be adhered**
**- Ensure the weekly/monthly collection target is met**
**- Update the status of repayment to the appointed representative of the company**
**- Maintain fair collection practices while dealing with customers**
**- Issue the notices to the customers at different stages with details of further course of action**
**- Understand the customer’s situation and adopt various strategies for collection**
**- Complete administrative work related to collection such as updating delinquent account history and daily update in the Company software for all customers**
**- Interact with different company representatives at appropriate verticals and if required engage them for collections**

**Salary**: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Speak with the employer**
+91 +918095637776

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