Front Office Executive

**Position Overview**

**Key Responsibilities**

**Patient Reception & Management**
- Welcome patients and visitors with warmth and professionalism
- Manage patient registration, appointment scheduling, and medical record maintenance
- Verify patient insurance information and handle billing inquiries
- Coordinate with clinical staff to ensure smooth patient flow
- Handle patient complaints and feedback with empathy and appropriate escalation
- Maintain patient confidentiality and privacy as per healthcare regulations

**Administrative Operations**
- Manage multi-line telephone systems and direct calls appropriately
- Schedule and reschedule appointments efficiently using clinic management software
- Maintain accurate patient databases and filing systems
- Process patient payments, insurance claims, and maintain financial records
- Prepare daily, weekly, and monthly reports as required
- Coordinate with various departments for seamless operations

**Healthcare Excellence & Quality Assurance**
- Ensure compliance with healthcare standards and clinic protocols
- Monitor and maintain cleanliness and organization of reception area
- Assist in implementing quality improvement initiatives
- Maintain updated knowledge of clinic services, treatments, and pricing
- Support infection control measures and safety protocols
- Collect and analyze patient feedback for service improvements

**Communication & Coordination**
- Liaise effectively with doctors, nurses, and support staff
- Communicate treatment schedules and follow-up requirements to patients
- Handle medical record requests and transfers
- Coordinate with external laboratories and medical facilities

**Required Qualifications**

**Education & Experience**
- Bachelor's degree in any discipline (Healthcare Administration preferred)
- Minimum 2-3 years of experience in healthcare front office or customer service
- Experience with medical software systems and electronic health records
- Knowledge of medical terminology and healthcare procedures

**Technical Skills**
- Proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Experience with healthcare management software
- Strong computer literacy and data entry skills
- Basic understanding of medical billing and insurance processes
- Knowledge of appointment scheduling systems

**Language Requirements**
- Fluency in English, Malayalam, and Hindi
- Excellent written and verbal communication skills
- Ability to communicate effectively with diverse patient populations

**Essential Skills & Attributes**

**Professional Competencies**
- Exceptional customer service and interpersonal skills
- Strong organizational and time management abilities
- Attention to detail and accuracy in data handling
- Ability to multitask in a fast-paced healthcare environment
- Problem-solving skills and ability to handle difficult situations

**Personal Qualities**
- Empathetic and patient-centered approach
- Professional appearance and demeanor
- Integrity and commitment to patient confidentiality
- Flexibility and adaptability to changing priorities
- Team player with collaborative mindset

**Working Conditions**
- **Location**: Artes Skin and Hair Clinic, Palakkad, Kerala
- **Employment Type**: Full-time
- **Working Hours**: 6 days per week (as per clinic schedule)

**Work Environment**: Medical clinic setting with regular patient interaction

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Work Location: In person