Ticketing Executive

4 days ago

Mumbai Maharashtra, India Cozmo Travel World Full time

**Job purpose**: Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department

**Key Tasks**:

- Manage bookings which include domestic, international flights, Hotel & Rail.
- Hands-off experience with **corporate clients**:

- GDS Knowledge is must - Preferably Galileo
- Provide information on products/services
- Visa, / Insurance/ Hotel
- Handle refund and cancellation of Domestic/International air tickets.
- Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
- Co-ordinate with client/implant/servicing team.
- Assistance in follow up with invoicing and recoveries
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
- Flexible to work in the shifts and based on the client requirements

**Dimensions**:
**Functional Skills/Competencies**:
1. Travel Agent Activities

2. GDS Knowledge - Preferably Galileo

3. **Corporate Client Handling**

**Personal Qualities / Behavioral Competencies**:
1. Demonstrate excellent communication and interpersonal skills

2. Flexible and Goal Oriented

3. Basic Excel and Microsoft Tools

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- Are you willing to travel to Chandivali Mumbai

**Education**:

- Bachelor's (required)

**Experience**:

- Travel consultant: 2 years (required)
- Galileo: 2 years (required)
- Travel industry: 2 years (required)

Work Location: In person

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