Duty Officer Operations

2 days ago


Surat, India PVR Cinemas Full time

**Roles and Responsibilities**
- To ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes:
1. Cinema is clean

2. All POS/ Equipments are active

3. Ensure BGM is ON

4. Marketing collaterals in responsibility area are in place

5. Conducting Pre-opening Audi check
- Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence
- Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness
- Coordinating and multi-tasking job duties in a busy environment
- Adhere to strict staff grooming and hygiene standards
- Ensure that Audis are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons
- 100% assistance to the ESP.
- Responsible for maintain proper FIFO with special care to perishable product
- Maintains Displays, Danglers & all visuals at candy
- Responsible for customer query handling/situation handling
- Well versed with Movie synopsis and genre
- Train the staff for up selling, suggestive selling and in auditorium (SOS) selling
- Responsible for Compliance of Audit points and execution as per set norms
- Responsible for TAT for Patron complain resolution
- Responsible for Training and Grooming of ESP as per SOP
- Must possess strong organization time management skills, attention to detail
- Should have through knowledge and understanding of hotel/ cinema operations
- Should have wide experience on handling customers queries
- Great experience of F&B
- Cross selling & upselling
- Proven ability to manage guests and processes

RoleOperations - Other

Industry TypeHotels & Restaurants

DepartmentCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryOperations

Education

UG :Any Graduate, Diploma in Hotel Management

**Salary**: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)
- Health insurance



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