Back Office Operations-16

2 weeks ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**Job Description**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.

Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT

Outcalling Consumers & Commercial Entities

Meet productivity and quality targets

Internal Team coordination

**What You'll Bring**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.

Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT

Outcalling Consumers & Commercial Entities

Meet productivity and quality targets

Internal Team coordination

**Impact You'll Make**:
**Knowledge, skills and abilities (KSA’s)**

Graduate with minimum 3-5 years of experience in Grievance Redressal in the BFSI industry

Excellent communication skills verbal and written in English, should have prior experience in drafting customized response

Need to efficient in member/banks and consumers outcall too

Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi

Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints

Should be able to be meet aggressive timelines

Strong customer centricity

Analytical and problem-solving skills are required

Should be flexible and adept to quick learning

Strong Team player

Good knowledge of MS Word and Excel

TransUnion Job Title

Rep II, Business Operations

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