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P3-C4-TSTS

About your role

As a PAM technical support engineer you will play a key role in deliverables against the PAM strategy, working with a group of specialists to enhance the PAM capability overall and to ensure defects, enhancements and audit items are implemented successfully and in a timely manner.

The engineer will be responsible for supporting PAM projects that include architecture, assessment, design and development of PAM solutions categorized as strategic items as well as supporting the live PAM solution and infrastructure (DR, Incidents & enhancement requests).

The engineer should also be aware of priority issues affecting the product and support the delivery of fixes to those to maintain a stable production environment. Examples of this includes but not limited to CyberArk CPM/PSM Plugin Maintenance, Vault/Components configuration, PVWA / Master Policies, Vault patching / upgrade, Backup and Restore processes.

Key Responsibilities

Provide BAU Support, Incident management, SRM management

Ad-hoc development of plugins and solutions

Create and maintain release management and solution documentation

Knowledge transfer and training as appropriate

Design solutions and approach for streamlining app/Infra/database onboarding

Input to PAM technology security roadmaps and strategy

Input to wider technology stream strategies, design and implementations

Ownership of PAM led projects, and participation in non-security led project activities

Prioritise problem records requiring engineering efforts their resolution

Contributing to PAM product roadmaps, future strategy

Provide guidance, mentoring of junior members and make sure required product patching/upgrades/DR are appropriately documented, tested and conducted regularly

Work with other teams, ProjectSupport Managers, counterparts in Support Platform teams and various stakeholders across Technology and Business, to ensure product support/engineering roles and responsibilities are fully understood.

to be a strategic thinker, understand complex technical and architectural issues from security perspective and the implications associated with the chosen technical strategy.

Knowledge and experience

Deep technical skills in IAM PAM technologies & integration of associated tooling and technology platforms

Expert experience with tools such as CyberArk, SailPoint, EPM and Secrets management

Minimum of CyberArk Defender, Sentry preferred certification and equivalent for other PAM tools

Scripting skills and ability to understand scripts written in PowerShell, Python and AutoIT

Good data analytical skills

Experience on cloud solutions internal, public and hybrid with major cloud platforms and service providers AWS, Azure, GCP, etc.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.