Security Professional

3 days ago

Gurugram Haryana, India BT Group Full time

**Security Professional**:

- Job Req ID: 43767
- Posting Date: 6 Feb 2025
- Function: Service
- Unit: Business
- Location: Dundahera, Sector 21, Gurugram, India
- Salary: Competitive

**Why this job matters**:
To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

**Roles and Resonsibilities**:
Form an integral part of 24*7 rota to provide security in-life support
Work on complex incidents, problems and changes within the Operational environment.
Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
Be the technology SME for specialised product as per contract or business need
Be the Contract SME obtaining full infrastructure, tools and process knowledge.
Be the Single point of Contact for design or contract team for any operation query or escalation support
Contribute to new Product launch and technical evaluation for managed security services
Provide escalation support to team members including first and second line of defence.
New customer on-boarding and Acceptance into Service of new product for existing customers.
Root cause analysis and building PIR as and when required
Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
Acting as advisor for the customer to improve the overall Security Services of the customer.

**Skills**:
Mandatory: Hands-on experience in operation and management of security infrastructure.
Minimum Troubleshooting experience of 6 years of experience on following products/technologies
Checkpoint (GAiA, SPLAT, VSX), Cloud Guard
Next generation Palo Alto
Cisco Firepower/FTD
Fortinet Virtual/Appliance
IPS, Web Application Firewalls
Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
Experience in troubleshooting issues on Netscaler.
Zscaler, Netskope, Symantec Cloud proxy solutions
Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
Knowledge of SDWAN will be an added advantage
Ability to provide Tier 3 support and manage complex and escalated tickets
Knowledge of Cyber Security domains will be an added advantage
Stakeholder management and ability to work under pressure
Effective oral and written communication

  • Security Professional

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Security Professional**: - Job Req ID: 39351- Posting Date: 14 Nov 2024- Function: Customer Service- Unit: Business- Location: Dundahera, Sector 21, Gurugram, India- Salary: Competitve**Why this job matters**: The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying...

  • Security Professional

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Why this job matters**: The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. **What you’ll be doing**: 1. Supports the delivery of...

  • Network Security Professional

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Network Security Professional**: - Job Req ID: 37435- Posting Date: 13 Nov 2024- Function: Security- Unit: Business- Location: 25A DLF City Phase-III,, Gurugram, India- Salary: CompetitiveSecurity isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal...

  • Network Security Professional

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Network Security Professional**: - Job Req ID: 37442 - Posting Date: 12 Dec 2024 - Function: Security - Unit: Business - Location: 25A DLF City Phase-III,, Gurugram, India - Salary: Competitive Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We...

  • Offensive Security Professional

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Offensive Security Professional**: - Job Req ID: 47405 - Posting Date: 29 May 2025 - Function: Cyber Security - Unit: - Location: 25A DLF City Phase-III,, Gurugram, India - Salary: Competitive - Hiring Manager: Abhishar Balodhi - Recruiter: Archana SM - Location: Gurugram - Carrer Level: E Why BT We’ve always been an organisation with a purpose; to...

  • Offensive Security Professional

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Offensive Security Professional**: - Job Req ID: 49030 - Posting Date: 15 Jul 2025 - Function: Software Engineering - Unit: Networks - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: Competitive - Hiring Manager: Abhishar Balodhi - Recruiter: Archana SM - Location: Gurugram - Carrer Level: E **Why BT** We’ve always been an...

  • Cyber Security Professional

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    **Why this job matters**: The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. **What you’ll be doing**: 1. Supports the delivery of...

  • Cyber Security Professional

    2 days ago

    gurugram, India BT Group Full time

    Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and...

  • IT Professional

    1 week ago

    Gurugram, Haryana, India Neha Aviation Management Pvt. Ltd Full time

    **Job Summary**: We are seeking a motivated and detail-oriented IT Assistant to join our team. The IT Assistant will support our IT department in maintaining the company's hardware, software, and network infrastructure. This role is crucial in ensuring the smooth operation of our technological environment. **Key Responsibilities**: - Assist in the...

  • Professional Driver

    1 week ago

    Gurugram, Haryana, India TMF Full time

    Job Summary: Key Responsibilities: Safe Transportation: - Safely transport the Company Director to and from various locations, including business meetings, events, and other appointments. - Adhere strictly to traffic rules and regulations to ensure the safety of the Company Director and other passengers. Vehicle Maintenance: - Conduct regular inspections...