Security Professional

5 days ago

Gurugram Haryana, India BT Group Full time

**Security Professional**:

- Job Req ID: 43767
- Posting Date: 6 Feb 2025
- Function: Service
- Unit: Business
- Location: Dundahera, Sector 21, Gurugram, India
- Salary: Competitive

**Why this job matters**:
To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

**Roles and Resonsibilities**:
Form an integral part of 24*7 rota to provide security in-life support
Work on complex incidents, problems and changes within the Operational environment.
Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
Be the technology SME for specialised product as per contract or business need
Be the Contract SME obtaining full infrastructure, tools and process knowledge.
Be the Single point of Contact for design or contract team for any operation query or escalation support
Contribute to new Product launch and technical evaluation for managed security services
Provide escalation support to team members including first and second line of defence.
New customer on-boarding and Acceptance into Service of new product for existing customers.
Root cause analysis and building PIR as and when required
Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
Acting as advisor for the customer to improve the overall Security Services of the customer.

**Skills**:
Mandatory: Hands-on experience in operation and management of security infrastructure.
Minimum Troubleshooting experience of 6 years of experience on following products/technologies
Checkpoint (GAiA, SPLAT, VSX), Cloud Guard
Next generation Palo Alto
Cisco Firepower/FTD
Fortinet Virtual/Appliance
IPS, Web Application Firewalls
Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
Experience in troubleshooting issues on Netscaler.
Zscaler, Netskope, Symantec Cloud proxy solutions
Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
Knowledge of SDWAN will be an added advantage
Ability to provide Tier 3 support and manage complex and escalated tickets
Knowledge of Cyber Security domains will be an added advantage
Stakeholder management and ability to work under pressure
Effective oral and written communication

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