Process Trainer

1 week ago

Mumbai, India SalesPropel Full time

**KOTAK SECURITIES****:

Full Time
Mumbai
Posted 5 months ago

**Key Responsibilities and Accountabilities**
- Conduct training sessions for new hires on product, process details including aspects around compliance, communication.
- Conduct refresher sessions for existing employees on current processes and any recent updates
- Analyze new hire OJT training audit data, compliance, communication & process related data. Prepare & implement action plans for increased throughput of training
- Analyze the coaching / training needs of the agents & support them in delivery.
- Keep the agents updated on new process changes/updates, improvement initiatives.
- Develop action plans and report out the improvement process in business reviews.

**Skills & Knowledge**
- Graduate/Post Graduate with 3 - 5 yrs experience which should include at least 2 yrs experience in Securities domain/financial services
- Experience in soft skills, voice and accent training is desirable
- Should be excellent in written & oral communication skills
- Result-oriented individual who can excel in a fast paced organization in a dynamic industry
- Should possess an analytical bent of mind
- Should have sound technical knowledge of English communication, annotations, syllables, punctuation etc.
- Excellent in presentation feedback and coaching skills

**Job Features**:

Job Category
BFSI
Job Role
Process Trainer
Grade
Manager
Department
Training
Experience
3-5 years
CTC
5-8 lacs
No of Positions
1

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