Support Executive

2 weeks ago

Navi Mumbai, India Laqshya Infosoft Solutions Full time

APPLY ONLY IF YOU ARE AVAILABLE IMMEDIATELY TO JOIN and have the hunger to showcase your development capabilities and grow

Software Training and Support Executive:
Client L1/L2 Support tasks include, but are not limited to, attending Client calls remotely, guiding users in their queries using Skype/Teamviewer, relevant training, proposing customizations in the ERP, documenting client change-requests. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

**Responsibilities**:
=========
- Delivering new and existing user training relating to Ship Management Software / Marine ERP.
- Develop training contents, as necessary, with relevant IT knowledge
- Develop training documents like Trainee Feedback, FAQs, Dos and Don
- ts, user guides, what's new.
- Able to answer end-user questions.
- Need to help in software configuration, troubleshooting, and provide software support to the end users by working along with software development team.software
- Diagnose and resolve all technical issues. Leverage technical skills to analyze system configuration, logs, database contents and source code to aid in defect resolution.
- Document all support issues in support log and maintain various records and a knowledgebase from the support calls received and answered.
- Ensure fast response and improved user experience to the software users and ensure proper follow-up on user issues.
- Contribute ideas on ways to resolve problems to better serve the users and / or improve productivity.
- Update clients on powerful features and new additions to the software, the latest promotion, discounts and campaigns etc. about the product and services.
- Represent eNix in a professional and courteous manner (verbal, written and in appearance) when interacting with clients.
- Maintaining good client relationships.
- Learn and understand all business process flows created within the software.
- Maintains updates to documentation of all user reference material on process flows.

Qualifications & Requirements:
==================
1. Possess a Bachelor's Degree in Business Management, IT or similar discipline
2. Additional training qualifications can also be advantageous.
3. Prior experience of delivering training / support in Marine Software.
4. Personality and aptitude may be regarded as being equally important.
5. Must have excellent written and verbal communication skills in English Language
6. Ability to prioritize and balance multiple tasks
7. Good presentation skills
8. Strong organizational skills, attention to detail and ability to multi-task.
9. Software savvy, software product explorer and going to the root of the problem reported for giving the solution.
10. Maintain a positive attitude that promotes team work within the company and a favorable image of the company
11. Ability to work independently. Highly accountable to timelines and schedule management.
12. Remain flexible on changing schedules
13. Willing to travel overseas for training sessions
14. Self-starter with ability to handle multiple tasks and priorities
15. Analytical & technical skills
16. Professional Demeanor

**Job Type**: Regular / Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Support Executive: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Sr. HR Executive Operation

    1 week ago

    Navi Mumbai, Maharashtra, India Alpine Executive Search Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...

  • Support Executive

    6 days ago

    Navi Mumbai, Maharashtra, India Rigvedit Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Support Executive (Ticketing & Customer Support)Location: Ghansoli, Navi Mumbai.Experience: 1-2 yearsEmployment Type: Full-timeWork Mode: [Work From Office]Job Summary:We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling...

  • Support Executive

    2 days ago

    Navi Mumbai, India Logo Infosoft Full time

    About the role: As a Support Executive you will manage all support & service-related work in the organisation: Roles and Responsibilities: 1. He/she need to attend the calls and do cold calls. 2. Need to perform other customer related work as per company norms. 3. Help customer to do data import related services like Product master, Party / Vendor master,...

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • IT Support Executive

    6 days ago

    Navi Mumbai, India Client of Inteegrity Consults Full time

    IT Support Executive - Male No. of seats available - 1 Experience - 6 months to 1 year Education - Computer Hardware / CCNA / IT Skills - Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and...

  • IT Support Executive

    4 days ago

    Navi Mumbai, India Gosource Digihub Pvt Ltd. Full time

    Job Description for IT executive - Server, Storage and Network Product Vendor coordination (Ticket registration, monitoring and ticket status) - Experience with Routers, switches and security devices - Patch Management with endpoints - An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As...