Client Relations Executive

**About us**

valantic stands for the "digital now". We show our customers what is possible in digitalisation today - from strategy to tangible realisation. Our service portfolio includes consulting, services, solutions and our own software products in the areas of banking, customer engagement & commerce, business and predictive analytics, SAP / ERP consulting, enterprise software and supply chain management. Our recipe for success is based on our elements. The "elements" are more than 3,000 digital experts. We are organised in expert teams and competence centres at 40 locations.
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**We are the elements of the digital now.**

**Client Relations Executive**:
**Experience :3 to 8 Years**

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**Role: Corporate Sales / Business Development / Key Account Manager / Client Relations manager**

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**Location: Bangalore**
**Your field of action**
- Ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback
- identifying and approaching potential new companies or individuals to engage as clients
- researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
- giving presentations to clients about products or services
- acting as a point of contact for complaints and escalating issues as appropriate
- ensuring that the terms of a contract are adhered to by both your employer and clients
- understanding and helping to meet the targets and aims of the client.
- Strong negotiation and influencing skills
- The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organization
- Self-motivation
- A level of creativity when it comes to thinking of new sales opportunities
- Strategic Account Development
- Market and Customer Intelligence
- The ability to research and keep on top of developments in the industry (an interest in the sector will help)
- Commercial awareness.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, Finance, HR, senior management) to address customers’ needs
- Support to developing and executing the agreed customer strategy
- Support the account business targets and is responsible for the achievement of the target
- Support to develop a strategic partnership and establish relationships with the appropriate Customer's key decision makers and ensures access to the account, combines the know-how, and forms the communication hub.
- Relationship Management
- Follows the principle of "one and clear face to the customer".
- Builds/maintains sustainable relationships with the appropriate customer's key decision-makers
- Provides value to the customer by creating a new business together and with this develops new business opportunities for valantic. Ensures customer satisfaction surveys are carried out, thus showing commitment, willingness, and passion for the customer. Moreover, he/she coordinates the customer's needs to the respective Division.

**What distinguishes you**
- Bachelor’s degree preferred
- 3 to 8 years in Corporate sales/ Business Development/ Key Account Manager / Client Relations Manager.
- Exceptional writing, editing, and proofreading skills
- Problem solver who can anticipate needs
- Trustworthy with proven accountability

**You can look forward to it**
- Positive attitude and teamwork focused
- Proficiency in Microsoft Office and other office productivity tools
- Self-driven, effective time management, highly organized, critical thinker who is also calm under pressure and can multi-task.