Client Service Coordinator
3 days ago
**Job Title: Client Service Coordinator**
**Location**: Bhopal(On-site)
**Department**: UPS (Power Division)
**Key Responsibilities**:
- Serve as the primary point of contact for clients regarding service requests, complaints, and technical support.
- Coordinate and schedule preventive maintenance, installation, and breakdown service calls.
- Assign and monitor service tasks with field engineers, ensuring timely completion.
- Maintain detailed records of client communications, service reports, AMC contracts, and warranty claims.
- Collaborate with internal teams for spare parts, logistics, and technical assistance.
- Prepare service quotations, reports, and ensure proper documentation.
- Build and maintain strong relationships with clients to ensure satisfaction and long-term association.
- Track service performance metrics and provide periodic updates to management.
**Qualifications**:
- 2-3 years of experience in client service coordination, preferably in the UPS or power systems industry.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong organisational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
Contact us at:
- 7771001956
Pay: ₹14,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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