Customer Service Assistant
9 hours ago
**Responsibilities**:
- Build and maintain strong relationships with customers by providing exceptional customer service
- Follow up Enquiries, Send Proposals & Follow ups
- Act as the primary point of contact for customer inquiries and support requests
- Manage and resolve customer issues in a timely and efficient manner
- Provide technical support to customers on software development related issues
- Work closely with the software development team to identify and resolve customer issues
- Gather customer feedback and communicate it to the software development team to improve the product
- Monitor and track customer satisfaction levels
- Conduct customer training sessions and webinars
- Identify potential sales opportunities and collaborate with the sales team to increase revenue
**Requirements**:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in customer relations, technical support, or software development
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with customer relationship management (CRM) software is a plus
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Technical support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
**Speak with the employer**
+91 7907806606
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