Customer Service Executive

2 days ago

Ernakulam, India Analytix Corporate Solutions Pvt Ltd Full time

As a Customer Service Executive, your primary responsibility is to maintain and enhance the relationship between the company you work for and its customers. Your role is crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the business.

**Responsibilities:

- **
- Relationship Management: Building strong relationships with customers by understanding their needs, preferences, and pain points. Personalization and empathy are essential to make customers feel valued and heard.
- Sales and Upselling: Identifying potential upselling or cross-selling opportunities to promote additional products or services that align with the customer's interests or requirements.
- Handling Difficult Customers: Dealing with challenging situations and difficult customers calmly and effectively, ensuring that their issues are resolved or forwarded to the appropriate channels.
- Feedback Collection: Actively seeking and collecting feedback from customers to understand their experiences and suggestions for improvement. This feedback is crucial for the company's continuous improvement.
- Customer Retention: Implementing strategies to retain existing customers and reduce churn. Keeping customers happy and satisfied is more cost-effective than acquiring new ones.
- Product Knowledge: Acquiring in-depth knowledge of the company's products or services to answer customer inquiries accurately and recommend suitable solutions.
- CRM (Customer Relationship Management): Utilizing CRM software to manage customer interactions, track issues, and maintain customer records effectively.
- Customer Loyalty Programs: Assisting in the implementation and management of customer loyalty programs to reward and retain loyal customers.
- Collaborating with Other Departments: Liaising with different departments, such as sales, marketing, and product development, to ensure that customer feedback is relayed appropriately and any issues are addressed promptly.
- Reporting: Preparing reports and presenting data related to customer satisfaction, feedback trends, and improvement areas to management for decision-making.

**Qualifications:

- **
- Any graduates / fresher are preffered
- Good communication skill, with basic computer knowledge.

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9567802201

  • Customer Service Executive

    2 days ago

    Ernakulam, India 18 Steps Full time

    Hi Greetings from 18 Steps Consultants !!! A leading NBFC is looking to hire Customer Service Executives. Customer Service Executives: 10 Vacancy for Thrikakkara, Thripunithura, Edakochi, Kundara & Chalakkudy Verify customer's KYC & complete online registration. Provide after sales service to existing customers and obtain references from them to increase...

  • Customer Service Executive

    6 days ago

    Ernakulam, India SECURE HR CONSULTANTS Full time

    Job-Customer service Executive Gender-Female Job Location-vyttila Experience required in front office or customer service qualification-Any Degree/MBA Skill-good communication Skill& Smart **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Morning shift **Speak with the employer** +91 8547888370

  • Customer Service Executive

    2 weeks ago

    Ernakulam, India Skillzway Eduhub Private Limited Full time

    Hiring for customer service executive, preferred married women below 35 years old, office timing 10am to 6 pm, Monday to Saturday, work involves calling customers and taking feedbacks and reviews. **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to...

  • Customer Service Executive

    2 weeks ago

    Ernakulam, India Caliber Hospitality Solutions Full time

    Urgently required Customer Service Executive duty time food provided ,Accommodation Provided **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Service Executive

    2 days ago

    Ernakulam, India Caliber Hospitality Solutions Full time

    Urgent requirement for Customer Service Executives (Male only). Job location - Restaurant outlet in Calicut airport. Freshers can apply. **Salary**: ₹9,500.00 - ₹10,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1...

  • Customer Service Executive

    2 weeks ago

    Ernakulam, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Customer Service Executive Job role - Monitor all incoming calls from customers for all inquiries on orders for various products. - Assist various departments to facilitate sales of all products in company portfolio. - Analyse all customer issues and assist to resolve all within required timeframe. - Coordinate...

  • Customer Service Representative

    4 days ago

    Ernakulam, India May I Help You Consulting Service Full time

    May I Help You Consulting Service Designation: Customer Service Representative Gender: Female Location: Calicut, Eranakulam, Thrissur Qualification: Any Degree & above Experience: Freshers/ Experienced **Salary**: 10000-15000+ Incentives **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health...

  • Customer Service

    1 week ago

    Ernakulam, India teamhr Full time

    **CUSTOMER RELATIONSHIP EXECUTIVE** 1 - 2 years Experience / Freshes Good Communication Skill sales skill Need **Salary**: Up to ₹22,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work...

  • Cse (Customer Service Executive)

    1 week ago

    Ernakulam, India Talent Mind Consultancy Full time

    We are hiring Position - Customer Service Executive Exp-1-2year Location - Ernakulam **Job Details** - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order...

  • Customer Service Executive

    1 week ago

    Ernakulam, India ASPIREJO HR SOLUTIONS LLP Full time

    Relaying extensive product information to customers. - Closing sales for the company. - Filing customer records, including contact information, purchases and billings. - Conducting surveys and writing reports based on customer feedback on products and services. - Providing customers with clear instructions to resolve issues. - Rerouting customer calls to...