Customer Care Executive
2 days ago
Position : Customer Care Executive
Location : Indore
Roles & Responsibilities:
**Job Description**:
Handle inbound and outbound calls to clients.
Provide excellent customer service by addressing client inquiries and resolving issues promptly.
Manage client accounts and ensure satisfaction.
Conduct cold calling to potential clients to generate new business.
Maintain accurate records of customer interactions and transactions.
Follow up with clients to ensure their needs are met and to gather feedback.
Work collaboratively with team members to achieve company goals.
Requirement:
Excellent Communication Skills: Ability to articulate ideas clearly and professionally in both written and verbal form.
Fluency in English: Must be fluent in speaking, reading, and writing English.
Client Handling Expertise: Experience in managing client relationships and providing exceptional service.
Cold Calling Experience: Proven track record in cold calling and lead generation.
Qualifications:
Relevant educational qualifications, if applicable
Prior experience in a customer service or tele calling role is preferred.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
**Job Types**: Full-time, Fresher
Pay: Up to ₹10,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
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