
Inbound Customer Service Representative
5 days ago
**Key Responsibilities**:
- Provide accurate information on products, services, orders, and general inquiries.
- Maintain clear and detailed records of customer interactions in the system.
- Follow company procedures and guidelines to deliver consistent and high-quality service.
- Strive to meet individual and team performance targets related to response time, resolution, and customer satisfaction.
**Requirements**:
- Fluency in **German (C1/C2 level)** and **English** (spoken and written) is required.
- Prior experience in a customer service or call center role is preferred.
- Strong communication, listening, and problem-solving skills.
- Comfortable using CRM platforms and common workplace software.
- A customer-focused mindset with the ability to stay calm under pressure.
- Flexibility to work in a fast-paced environment and handle shifting priorities.
**Preferred Qualifications**:
- Education in Business, Communication, or related fields is a plus.
- Experience supporting German-speaking markets or working in a multilingual team.
Pay: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- How many years of experience do you have?
**Education**:
- Bachelor's (preferred)
License/Certification:
- German Language Certification (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
**Speak with the employer**
+91 9306215279
Expected Start Date: 18/05/2025
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