Client and Operations Coordinate Executive

2 days ago

Manjeri, India Arc Space concept Studio Full time

**Client Communication & CRM**
- Monitor and respond to **chatbot/API inquiries** from platforms like WhatsApp, website, and WATI.
- Reply to **unanswered social media messages**, comments, and leads across Instagram, Facebook, YouTube, etc.
- Maintain timely and polite responses to all clients across platforms.
- Update and manage **CRM entries**, ensuring all client communications and project stages are tracked properly.
- Assist with **post-sale follow-up**, gathering feedback, resolving minor issues, and keeping the relationship active.

2. **Documentation & Proposal Handling**
- Prepare and format **proposals, quotations, and agreements** based on client and project requirements.
- Assist the design and technical team in creating **project briefs, MoUs, or presentation decks** for clients.
- Ensure all client-related files are saved and structured in the firm’s system (Google Drive, Notion, or other platforms).

3. **Project & Operations Coordination**
- Follow up with internal teams (design, site, marketing, admin) to collect project updates.
- Maintain a **central project tracker** or dashboard and update status regularly.
- Alert the General Manager or CEO when tasks are delayed or clients raise concerns.
- Support the operations team by coordinating **meeting schedules**, document approvals, or material confirmations.

4. **Sales & Lead Support**
- Track incoming leads, assign to the right team, and follow up if not acted upon.
- Organize **client meetings, site visits**, or online consultations when needed.
- Ensure all leads are responded to within 24 hours unless escalated.
- Help maintain a **lead-to-project conversion record**.

5. **Team Communication & Follow-up**
- Act as a bridge between the **client and technical team** - ensuring instructions, concerns, or documents are passed correctly.
- Participate in weekly review meetings and prepare simple reports (lead status, client feedback, delay reports).
- Coordinate with digital marketing team (like Yaseen) when new content, project updates, or testimonials need to be shared.

6. **After-Sale Relationship Management**
- Ensure ongoing client engagement even after project handover.
- Collect testimonials, organize housewarming gifts (if applicable), or support in final documentation and drawings.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Master's (required)

**Experience**:

- Customer relationship management: 1 year (required)
- IT management: 1 year (required)
- Operations management: 1 year (required)

**Language**:

- English (required)
- Malayalam (required)

Work Location: In person

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