IT Field Support Enginee

**IT Field Support Engineer - Dutch speaking**:
**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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**About Wipro**

Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and drive success. Recognized globally for our comprehensive portfolio of services, strong commitment to sustainability, and responsible corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

**About the Role**

**Job Title**: IT Field Support Engineer - L1

**Location**: Zwolle, Netherlands

**Responsibilities**:

- Provide Level 1 support for end-user incidents and service requests, ensuring timely resolution in line with defined SLAs.
- Manage asset requests, coordinate with stakeholders during refresh cycles, and assist in hardware deliveries and returns.
- Maintain detailed documentation of incidents including root cause and resolution, ensuring proper ticket updates.
- Coordinate with users via mailbox management, responding to queries and providing regular updates.
- Support end users at the Tech Bar, resolving walk-in issues and offering guidance on IT equipment and processes.
- Install OS images on desktops and laptops as per organization standards and assist with initial setup.
- Maintain process and knowledge documentation specific to the location.
- Collaborate with other IT teams for issue escalation and resolution as needed.
- Demonstrate strong customer service skills, managing expectations and ensuring a positive support experience.
- Assist in generating basic reports and identifying patterns in incidents for continuous improvement.

**Required Skills and Qualifications**:
1-2 years of experience in IT Field Services or Helpdesk/Deskside support roles.
- Familiarity with ticketing systems and SLA-based incident management.
- Knowledge of basic network troubleshooting and patching.
- Experience with OS image installation, device setup, and troubleshooting.
- Strong communication and customer-handling skills.
- Basic analytical skills to support reporting and trend analysis.
- Ability to manage multiple requests and prioritize tasks in a fast-paced environment.
- Comfortable with documentation and process maintenance.
- A valid driver’s license is required, as occasional travel between sites may be necessary.
- Has a professional level of Dutch language proficiency.

**Diversity and Inclusion at Wipro**:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation, disability status, or any other characteristic protected by law.

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Mandatory Skills: SD - Remote Desktop Support.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.