Back Office Executive

5 days ago

Satellite Ahmedabad Gujarat, India Engage Experts Full time

**Job Title: Back Office Executive**

**Department: Insurance - Claims**
**Location**: Shivalik Shilp, Opp Iscon Temple, Iscon Cross Road, Sarkhej-Gandhinagar Hwy, Ahmedabad, Gujarat 380015

**Work Schedule**:

- Monday to Friday: 9:30 AM - 6:30 PM
- Saturday: 9:30 AM - 3:00 PM

**Job Overview**:
**Key Responsibilities**:

- Manage insurance claims and ensure all documentation related to claims is accurate, complete, and up to date.
- Organize and maintain both electronic and physical files related to insurance claims.
- Track outstanding claims and follow up with the relevant parties (customers, vendors, adjusters) to ensure timely resolution and processing.
- Review and verify the details of claims to ensure compliance with company policies and regulatory requirements.
- Coordinate with internal teams (claims, underwriting, and customer service) to resolve any issues and expedite claims processing.
- Update claims status in the insurance management software and keep all records current.
- Communicate with claimants, insurance agents, and other stakeholders regarding claim status and additional required documentation.
- Generate reports related to claim status, outstanding claims, and any delays.
- Ensure all actions taken are in line with company protocols and maintain the highest level of confidentiality and professionalism.
- Provide administrative support to the claims team as needed, such as scheduling meetings, preparing reports, and managing communication.

**Qualifications & Skills**:

- Previous experience in an insurance claims back-office role is preferred.
- High school diploma or equivalent; further education is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with insurance management software is highly desirable.
- Strong attention to detail and ability to handle large volumes of data.
- Excellent organizational skills and the ability to prioritize tasks efficiently.
- Strong communication skills (both written and verbal).
- Ability to work independently, as well as part of a team.
- Ability to handle confidential information with discretion and professionalism.
- Good problem-solving skills and the ability to follow up on pending issues.

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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