Patient Care Receptionist

5 days ago


Mumbai Maharashtra, India Pravaayu Healthcare Pvt Ltd Full time

Role -( Receptionist/Patient Care)

Job Title: Receptionist/Patient Care

Job Location: Mumbai (Ghatkopar/Malad /DN Nagar)

Key Responsibilities

Patient Experience & Front Desk Management
- Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.
- Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure mínimal waiting times.
- Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.

Patient Scheduling and Coordination
- Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.
- Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection & Reconciliation
- Accurate Billing: Generate bills promptly and accurately for services rendered.
- Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.
- Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.

Stock and Inventory Management
- Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.
- Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.

Housekeeping & Maintenance Supervision
- Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.
- Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors.

Therapy Material Handling
- Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans.

Qualifications & Skills
- Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting.
- Excellent communication and interpersonal skills, with a patient-first approach.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A compassionate and empathetic demeanor.
- Any Graduate

Pay: ₹10,782.68 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Work Location: In person

Application Deadline: 15/06/2025



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