Social Media Escalation CRM

1 week ago


Andheri Mumbai Maharashtra, India ALIQAN Technologies Full time

Greetings from **ALIQAN Technologies**

We are hiring **Social Media Escalations (CRM)** for our client for Mumbai location.

**Job Location**:Andheri West, Mumbai, Maharashtra

**Job Type**:Full Time/ Regular/ Permanent.

**Benefit**:PF/Health Insurance/ESOP/Yearly Bonus.

Work from office only | Day Shift Only

**Roles Responsibilities**:

- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, Snapchat and twitter.
- Connect with the customers through call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases.
- Provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
- Experience: 1-2 years in customer service
- Language: English, Hindi
- Strong command over English is essential for this role
- Excellent writing skills (without grammatical errors)
- Need Experience in Chat process
- Should be passionate about helping customers
- Should be comfortable handling complex issues in a high pressure environment
- High on ownership and self motivated
- Command over a south Indian language is a bonus

**Salary Range**

: 2 LPA to 3.5 LPA CTC

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- What salary you are expecting?
- How soon will you be able to join?

**Experience**:

- customer service: 1 year (required)
- Chat process: 1 year (required)
- customer queries & complaints raised on the social platform: 1 year (required)



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