Social Media Executive
2 weeks ago
Social media representative requirements
- Should be available for full time (in-office)
 - Candidate should have good communication skills
 - Fluent in English (spoken and written)
 - Should be experienced in handling customer queries and relevant skills and interest
 - Should be able to work in shifts
 - Should have basic computer skills
 - Should be a graduate in any field.
 - Ability to multitask, prioritize and manage time effectively
 working knowledge of various social media CRMs
Social media representative duties:Ensure a positive reflection for Organization across all social media platforms.
- Resolve customer complaints via email or social media
 - Ensure all customer queries and complaints/escalations are responded to within time.
 - Monitoring customer feedback/Review websites
 - Share daily trends and analysis
 - Daily tracking and follow up of customer feedback reports
 - Handling customer queries on WhatsApp
 - Identify root causes for all complaints and escalations - work with customer service,
operations and other stakeholders to structurally reduce social media escalations and
complaints. 
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