Social Media Executive

4 days ago

Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Social media representative requirements

  1. Should be available for full time (in-office)
  2. Candidate should have good communication skills
  3. Fluent in English (spoken and written)
  4. Should be experienced in handling customer queries and relevant skills and interest
  5. Should be able to work in shifts
  6. Should have basic computer skills
  7. Should be a graduate in any field.
  8. Ability to multitask, prioritize and manage time effectively

  9. working knowledge of various social media CRMs

    Social media representative duties:

  10. Ensure a positive reflection for Organization across all social media platforms.

  11. Resolve customer complaints via email or social media
  12. Ensure all customer queries and complaints/escalations are responded to within time.
  13. Monitoring customer feedback/Review websites
  14. Share daily trends and analysis
  15. Daily tracking and follow up of customer feedback reports
  16. Handling customer queries on WhatsApp
  17. Identify root causes for all complaints and escalations - work with customer service,

    operations and other stakeholders to structurally reduce social media escalations and

    complaints.

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