Technology Support I

**JOB DESCRIPTION**
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I at JPMorgan Chase within the Commercial & Investment Bank, you'll serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

**Job responsibilities**:

- Supports BAU operations for Markets businesses like FX, Rates, Credit and SPG, ensuring smooth functionality and addressing any issues that arise.
- You will Debugs code and fix production scenarios to maintain operational stability and performance.
- Provides Level 3 (L3) support for production systems, addressing complex issues and ensuring high availability and reliability.
- Collaborates with cross-functional teams to enhance production support processes and improve system performance.
- Provides cloud operations support for AWS services including Redshift, S3, Glue, Lambda, Aurora, and Kinesis, ensuring optimal performance and reliability of cloud-based solutions.
- Participates in the implementation of CI/CD pipelines to automate deployment processes and improve software delivery efficiency.
- Monitors system performance and reliability, utilizing tools for logging, monitoring, and alerting to proactively address issues.
- Engages in infrastructure as code (IaC) practices using Terraform to manage and provision cloud resources efficiently.
- Collaborates with development and operations teams to foster a culture of continuous improvement and DevOps best practices

**Required qualifications, capabilities, and skills**
- Knowledge of Python programming language
- Excellent coding, automated unit testing, refactoring, OOO design. Passionate about programming and good design skills
- Good understanding of OOPS and experience in one object oriented language.

**Preferred qualifications, capabilities, and skills**
- Familiarity with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools.
- Experience with Terraform, Jenkins for automation and Knowledge of AWS Data Source
- Exposure to Test driven development preferred.
- Previous experience in supporting BAU operations for Markets businesses.
- Proficiency in debugging and fixing production scenarios to ensure system reliability and performance.
- Experience in providing Level 3 (L3) support for production systems, with a focus on resolving complex technical issues.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.