Technology Support I

2 weeks ago

Bengaluru Karnataka, India JPMorganChase Full time

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

**Job responsibilities**
- Administer security on Mainframe and Large Midrange servers, adhering to Security Access Control policies, standards, and procedures.
- Analyze requests to identify potential risk exposure before processing.
- Troubleshoot and resolve security-related issues effectively.
- Respond to general inquiries about RACF and ACF2 security practices or access.
- Participate in audit support activities related to Mainframe for both internal and external audits.
- Execute test scripts and conduct sampling in preparation for audit reviews.
- Perform necessary reconciliations to resolve open audit issues, ensuring customer-focused and professional communication.

**Required qualifications, capabilities, and skills**
- Formal training or certification on Tech support concepts and 1+ years applied experience.
- Hands on experience with ACF2 and RACF.
- Have a basic understanding of Information Security policies and practices.
- Demonstrate the ability to efficiently troubleshoot, diagnose, and resolve problems.
- Able to work effectively in a high-pressure environment with mínimal supervision.
- Exhibit excellent communication, written, and organizational skills.

**Preferred qualifications, capabilities, and skills**
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Security Tools like RACF, ACF2, ETFA and Zsecure.
- Familiar with JCL & IBM Utilities
- Familiar with Microsoft Word, Excel, and Outlook.

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