Floor Supervisor

3 days ago

Howrah, India VELOCITY HONDA Full time

1. Allocate job cards to various bays and monitor the work done on the bike
2. Communicate the time required to complete the task to the service advisor
3. Ensure the sourcing of all the parts, spares & consumables required to complete the work
4. Offer technical inputs to the technicians, wherever required
5. Monitor schedule.

6.Manage the quality of work done on multiple bays, simultaneously
7. Engage, interact & tackle the customer who's seated at the bay and viewing his bike getting serviced
8. Ensure that the technicians are not disturbed while the bikes are being serviced
9. Exhibit strong technical understand of the bikes, to the customer

10. Along with the Service advisor, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines.

11. In case of any discrepancies, vehicle to be returned to the floor for rework job. Reschedule the service scheduling chart in case of rework and communicate the same to the service advisor.

12. Carry out complaint resolution as per the guidance of the CRM/ CRE

13. Take action as per action plans drafted by the CRM to improve customer satisfaction

14. Assist the parts manager in inventory management

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Howrah, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 62922-63084

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