Front Office Executive

6 days ago

Powai Mumbai Maharashtra, India Makoto HR Solutions Full time

∙To receive and log calls/complaints/requests from residents and customers. ∙To ensure logging in all the complaints in the helpdesk software. ∙To assign the queries / complaints to technical and soft services team immediately for resolution. ∙To track and close the complaints in coordination with respective stakeholders. ∙To ensure consistent and timely responses to customers within defined TAT. ∙To escalate unresolved complaints and queries to concerned authority for closure. ∙To prepare daily MIS of queries and complaint along with analysis and share with client and site lead. ∙To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis. ∙To deal politely with all the stakeholders to understand their concerns, queries, grievances. ∙To notify the facility manager / site team for any emergency situations. ∙To advise guest and resident on safety and emergency procedures. ∙To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required. ∙To ensure adherence to company and client policies and SOPs.
- **Career**_ _**Experience**_ - 2-5 years of experience in a similar role.
- **Particular**_ _**Aptitudes/Skills**_ _**-**_ ∙Good communication skills in English and local language (verbal and written) ∙Familiarity with office machines like EPBX, printer, shredder. ∙Phone etiquettes ∙Presentable and well groomed ∙Customer management skills ∙Interpersonal skills ∙Persuasiveness ∙Team player ∙Proactive approach ∙Adaptive and accommodative to the site ambiance, environment and working culture.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Powai, Mumbai, Maharashtra (required)

Ability to Relocate:

- Powai, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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